Support access

Contact support

Choose Contact support in the account menu (your picture at the bottom of the sidebar), or write to support@nod3.se. The subject names your workspace so we know where to look. Never send passwords or API keys.

Support access

WORK³ staff cannot see your projects, items or files. If you need help with something inside your workspace, support can ask for temporary access, and an owner decides.

How it works

1. Support sends a request with a reason and a duration: 4 hours, 24 hours or 7 days.
2. Owners get the request in their inbox and click Approve or Decline. A request that nobody answers lapses after 3 days.
3. While access is active, WORK³ support shows under Members & roles as admin, until the time you approved. It is not a paid seat.
4. Access ends by itself. You can end it earlier with End access now.

Support works as an admin but cannot give anyone access that outlives the support: they cannot invite people, change members or roles, add partners, create API keys or webhooks, connect integrations or change billing. Only your own people can.

Every step, and everything support does, shows in your audit log. Support staff must confirm with a passkey before they get in.